Changed your mind?

We don't take change-of-mind returns, so please check before you buy.

Ordered the wrong part?

If you order the wrong part for your truck, that's your responsibility and we can't take it back or refund it. Please check the part number, left or right side, and cab width against your truck before ordering, and ask us if you're unsure: our free fit check takes a minute. But if our listing or our fit check told you it fits your truck and it doesn't, that's on us: send it back and we'll refund you, including freight both ways.

We sent the wrong part?

If we sent you something different from what you ordered, that's our mistake. We'll swap it for the right part and pay the freight both ways. If we can't supply the right part, we'll refund you.

Faulty, damaged or not as described?

If a part is faulty, arrives damaged, or isn't what our listing described, we'll fix or replace it, even if it's been fitted. If it can't be fixed, or the fault is serious, you can choose a refund instead. Call or text 022 535 3666 with your order number and photos.

We cover our part only: not labour, or damage to other parts or the truck. See our warranty.

Damaged in transit

Please check your parcel when it arrives and tell us within 48 hours where possible, with photos of the part and the packaging. We're responsible for it until it reaches you.

Refunds

Where a refund is due, it goes back to the card or account you paid with, within 5 working days of us getting the part back.

Your rights

Nothing in this policy takes away your rights under the Consumer Guarantees Act or the Fair Trading Act.